Frequently Asked Questions

I cannot guarantee orders arrive by estimated dates. These order by deadlines are based on the USPS and UPS set Christmas deadlines for the USA.

USPS:

Order by Monday, December 15th for delivery by Christmas Eve with USPS Ground Advantage.

*Priority Mail & Priority Mail Express take the exact same amount of time as Ground Advantage takes, so to save you Christmas money, Ground Advantage is the only USPS option.

UPS:

Order by 9am CT on December 19th with UPS 3-Day Select.

Order by 9am CT on Monday, December 22 with UPS 2nd-Day Air

Order by 9am CT on Tuesday, December 23 with UPS Next Day Air

The Autistic Innovator ships within the US and to the UK, Canada, Australia, and New Zealand.

How long it takes depends on how far away the shipping address is from Texas.

Orders can take around:

USA: 3 to 5 postal days to arrive**

**USPS delivers in 3 to 5 days even with Priority Mail and above, so to save you money Ground Advantage is the only option.

UK: 8 to 10 days

Canada: 6 to 10 days

Australia: 10 to 18 days

New Zealand: 10 to 18 days

EU: 9 to 16 days

Denmark: 9 to 16 days

Orders have a same day to 2 day handling time.

I drop off orders on Weekdays and Saturdays.

Orders placed by 10:30am CT on Saturday should ship same day. After this time weekend orders ship on Monday or Tuesday.

In some rare cases orders can take up to 3 days to ship if there is unsafe weather for traveling to the post office via power wheelchair and bus, or unexpected circumstances that may cause a delay.

I only print the shipping label right before I go to the post office to drop off your order, so you can know for sure your order shipped.

The post office typically scans packages at night the day your package is dropped off, and it goes into transit 2 hours later. Occasionally they miss putting a package in their scanner machine and it gets scanned the next day.

Note for International UPS Shipping orders: Packages with UPS Shipping will be picked up via scheduled UPS package pickups, instead of dropping off at a post office. It may take an extra day for UPS to pick it up, and it will go into transit after it is scanned by the delivery driver.

International UPS shipping on average takes 3 to 7 business days depending on where you are located, so during the holiday season I will get your package picked up by UPS as quickly as possible.

UPS includes prepaid duties.

Shipping for Orders Under Free Shipping Minimum:

Shipping depends on package weight and destination, and the postage cost may increase the heavier the order weight.

USA shipping is USPS and starts at $4.**

**USPS temporarily raised minimum to $5 for increased operating costs during the holiday season.

UK shipping starts at £10 with DHL.

Canada shipping starts at $16 CAD

Australia shipping starts at $25 AUD with DHL.

New Zealand shipping starts at $25 NZD with DHL.

Free Shipping Over Order Minimums:

You can now get Free Shipping over the following order minimums:

USA - $35

UK - £60

Canada - $85 CAD

Australia - $100 AUD

New Zealand - $110 NZD

*Free Shipping applies to all Stim Products, Pins, Stickers, and the Happy Birthday card. Clothing, Planners, Coloring Book, and other printed books are a separate shipping cost.

We offer fully transparent international pricing. All VAT/GST is included in the price shown, ensuring you will never be charged customs duties or extra fees when your package arrives.

You can track your order via the store website autisticinnovator.com. If you entered an email at checkout, you will receive an email with a direct link to your tracking page.

If you entered a phone number at checkout, you should receive a text message when your order is on its way to the post office, out for delivery, and delivered. Each text message has a link to your USPS or DHL tracking. Your phone number will never be used for marketing.

You can also track via the Shop app. You are not required to download the Shop app to track your order.

The best place to start with finding the right stim toy for you is figuring out your natural stims and getting stim products that help you with the stims you already do. For example, if you chew on objects and clothing, chew necklaces could be a good fit for you.

If you prefer the feel of certain materials, like metal, silicone, or fabric, you can filter for those products under the featured section in the Fidget Toys collection and it will show you all that matches your preference.

There are several quiet fidget toys. The easiest way to find the quiet fidgets is to use the filters on the Fidget Toys collection and check the box for "quiet". It will show you only the fidgets that are quiet to use.

There are several fidget toys that make a click or clack sound when you fidget with them. The easiest way to find these fidgets is to use the filters in the Fidget Toys collection > check the box for "clicky" and it will show you all fidgets that make the satisfying clicky sound.

To measure your ring size, get a string or strip of paper and place it around your finger. Mark each end where the string and/or paper strip ends touch around your finger. Measure the distance between each marked end with a measuring tape or ruler.

You can find your ring size on the international ring size chart, along with photos on the chart showing how to measure your ring size.

The rings available in the store are true to US standard ring sizes.

CHOKING HAZARD WARNING: None of the products in this store are made for young children 5 years old and younger. All fidgets with small parts, small fidgets, and chew necklaces are a choking risk.

Get a bowl of warm water, pour in some dish soap, and soak the spinner ring in the bowl with the warm water and dish soap for about 10 minutes to clean it. Let soak for 20 to 30 minutes in hot water and dish soap if it's stuck. Spin the spinner for a few seconds to loosen it up. Dry the ring off with a towel or paper towel when done.

I highly recommend not using oil or chemicals on spinner rings, as this will just make the spinner more rigid and cause build-up inside the ring. Hot water and some good dish soap should be enough.

Washing a plushie is easy. Get an oversized mesh wash bag and put your plushie inside the wash bag. Add it to the washing machine, add your laundry pod, and wash your plushie on delicate. Do not put it in the dryer. Lay it out flat to air dry.

I recommend using fragrance-free laundry detergent to avoid the scented smells on your plushie.

Washing the handmade Stress Mellow Squishy and Mini Weighted Frog Plush in the washing machine is not recommended, as they are more delicate. However, the Fox Plush and the Raccoon Plush are safe to wash using these directions.

I accept returns for items damaged upon arrival. You may also exchange an unopen unused product for a different color, store credit, or comparable priced item. The item must be shipped back to me at your own expense. Please send a photo of the packaged unused item, or damaged item, to shop@autisticinnovator.com to be eligible for a return or exchange.

Rings are eligible for size exchanges. Rings you wish to exchange must be unworn and in its original packaging. The ring you wish to exchange needs to be shipped to me at your own expense.

Clothing and printed books are custom made for you when you order, so it is not possible to exchange them for another size.

Chew necklaces, clothing, and printed books are final sale.