Refunds

If an item arrives damaged and a full refund for the item is requested, please provide pictures of the damages and a picture of the clearly lit shipping label showing the tracking number. Upon receiving the pictures as proof of damage, the item must be shipped back to the warehouse it came from. Only select items are eligible for free returns, and most items must be shipped back at the customer’s expense. Once the item arrives at the warehouse, only the defective item is eligible for a refund.

If a refund is requested, the customer does not get to keep the item and must ship it back to receive a full refund for only the defective product.

Customer must submit their picture proof of damages within 10 days after the date of delivery. After 10 days, the item will no longer be eligible for returns.

Only defective items are eligible for returns. Nothing will be refunded just because the customer does not like the item.

Shipping Fees

Shipping is non-refundable and will not be refunded under any circumstances.

Exchanges

Exchanges on items are not possible and will not be given under any circumstances. If an item doesn’t fit, the item will not be eligible for an exchange if a different size is requested.

If you were shipped the wrong ring size, please provide a photo of the bag it came in with the size stamped on the bag and the ring inside as proof within 10 days after delivery.

Replacements for Damaged Products

If an item arrives damaged or defective and a replacement product is requested, please provide pictures of the damages and a picture of the clearly lit shipping label showing the tracking number. Upon receiving the pictures as proof of damage, the item must be shipped back to the warehouse it came from. Once the item arrives at the warehouse, a replacement for only the defective item will be issued.

Customer must submit their picture proof of damages within 10 days after the date of delivery. After 10 days, the item will no longer be eligible for replacements.

Only select items are eligible for free returns; most items will be shipped back at the customer's expense.

Gift Cards and Digital Products

Gift cards and digital products are not eligible for refunds.

 

If you have any questions, please contact shop@autisticinnovator.com